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THIRD PARTY SUPPORT

Oracle 360°

SoftArt provides comprehensive and continual ERP System Administration and Database Administration. Our industry vetted ERP Consultants manage your day to day operations, giving you the freedom to focus on core business functionalities.

Our services let you keep pace with changing market trends, customer needs, and regulatory frameworks, and perform optimally with a competitive edge.

We ensure that you derive the maximum value from your ERP investment by helping you design, implement, and operate core business processes.
Support For All Sizes

Continuous Support

The seamless execution of on-premise or cloud implementation is critical, but it does not necessarily ensure long-term success. Our support is designed to help your organization realize the maximum return on your investment.

Choose Expertise

We allow you to add or remove specialists from your support team as needed depending on the demands of each project. These specialists include technical, functional or training consultants who can help you keep your systems up and running, as well as unlock their full potential.

Flexible Pricing

We provide flexible plans which includes remote support, on-site support and research time for an entire organization but we also give you the ability to select and pay for just the services you need. You can select from our multiple offerings to create a customized package of managed support.
Vast Industry Experience
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Aerospace and Defence

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Manufacturing

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Food & Beverage

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Not For Profit

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Electronics and High Tech

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Logistics
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Fintech

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Healthcare

Application Intelligence
Our Oracle application support has been designed not only keeping current requirements but your future capabilities as well. A thorough understanding of your business operations will help us to design a fail-proof system that will deliver no matter how much your business grows. We offer an array of flexible support plans and innovative pricing options to sustain and optimize your Oracle environment.
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Functional/Technical Support

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Administration

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Integrations

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Reports

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Workflows

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Testing/Security

Database Reinforcement
We understand that the availability of critical data at optimal efficiency is the linchpin of most organizations. Hence, we provide comprehensive database support to you. Our support provides coverage, capacity, and the capability to align critical databases with the efficiency of your operations. Our industry vetted Oracle Database Consultants focus on security, performance, integration, licensing, and overall performance of your Oracle database.
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Administration

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Upgrade

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Patches

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Disaster Recovery

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Performance Tuning

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Backup/Monitoring

Experienced Professionals
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Compare Our Value
Key Areas
Internal Team
Outsourced Team
SoftArt Managed Support
Application Support
Limited
Limited
Analyze Statistical Trends, Provide RCA, SLA Driven, Metrics – Weekly, Monthly Quarterly
Proactive Monitoring
Limited
Limited
24x7x365
Multiskilled Competancy
Limited
Dependence on Multiple Vendors
One Stop Shop for all Oracle (Cloud and On-Premise) Services
Involvement
Business Support
Business Support
Business Support & Engagement
Primary Focus
Stability
Stability
Stability, Innovation & Business Transformation
Contract Negotiations with Vendors
Limited
Limited
Greater
Response Time
Unpredictable
Predictable
Predictable with SLA's
Flexibility In Support
Limited
Limited
Unlimited
Costs
Unpredictable
Predictable
Predictable, Transparent & Reduced Costs
Why Us
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Dedicated Long Term Resources

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Oracle Trained And Certified Professionals

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Industry Standard Processes & SLA Adherence
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Weekly, Monthly and Quarterly Metrics
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Immediate Focused Attention For All High Priority Issues
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Continuous Consulting and Knowledge Management
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Cost-Effective Services & Personalized Plans

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19+ Years Of Experience With 24×7 Support

Learn More

Case Study
Augment Your IT Team

Webinar
Oracle E-Business Suite R12.2 Upgrade